Your Salesforce investment is only as valuable
as the team running it.
Salesforce is one of three core practices at TECH ECS, alongside Oracle and SAP. Our dedicated Salesforce team implements, integrates and builds on the platform, then runs it day to day after go-live, delivered from our Global Delivery Centre in Hyderabad with teams in Dubai, Singapore and New Jersey.
Go-live is where the value of Salesforce starts, not where it ends.
Three platform releases a year, integrations that drift, automations nobody owns and features that sit unused. The organisations that get the most from Salesforce keep permanent, senior expertise alongside the business. That is the role we are built to play, whether we implemented your org or inherited it.
From blueprint to go-live, and everything after it.
Senior-led delivery on fixed price or time and materials, with the same team carrying the org into managed services.
Consulting & Architecture
Process mapping, licensing advice and solution blueprinting before a single configuration decision is made.
Implementation & Rollout
Greenfield builds, Lightning migrations and multi-country rollouts across Sales, Service and Financial Services Cloud.
Integration & Automation
Salesforce connected to ERP, banking, payment and HR systems through MuleSoft, REST and SOAP APIs and Platform Events.
Custom Development
Apex, Lightning Web Components, portals and AppExchange packages where standard configuration is not enough.
DevOps & Data Migration
CI/CD on Salesforce DX, Copado or Gearset, and legacy CRM migration with full data quality validation.
Managed Services
SLA-governed administration, development, release management and org health monitoring, with a named account manager.
Most relationships start with a project and grow into managed services.
Start at whichever stage fits. A new build begins at implementation; an org already in production usually begins at stabilisation.
Implement
Blueprint to go-live: implementation, migration, integration and custom development.
Stabilise
Assessment, critical issues resolved and SLA governance in place, so the org is trusted again.
Optimise
Technical debt cleared, performance tuned, integrations steadied and adoption improved.
Run & Innovate
Permanent Salesforce expertise in your operations, with new features adopted as each release lands.
Your dedicated Salesforce function, run by TECH ECS.
Delivered offshore from Hyderabad, onsite at your location, or as a hybrid of both. Most enterprise clients choose hybrid: a senior onsite lead with the offshore team covering around the clock.
Keeping the org healthy
- Users, roles, profiles, permission sets and security settings
- Incident and service request resolution on P1 to P4 SLAs
- Flow and automation maintenance
- Reports, dashboards and data quality
- Impact assessment and sandbox testing for all three annual releases
Moving the org forward
- Apex, LWC and Visualforce enhancements
- Integration monitoring across APIs, MuleSoft flows and Platform Events
- AppExchange package management and upgrades
- DevOps pipelines on Salesforce DX, Copado or Gearset
- Monthly SLA reports and quarterly roadmap reviews
Oracle ERP at the back, Salesforce CRM at the front, one partner for both.
Many enterprises run both. With Oracle and Salesforce practitioners in the same company, there is no handoff between two integrators when an order, an invoice or a customer record has to cross between them.
Both platforms, one architecture
Oracle and Salesforce practitioners working to one design, with one point of accountability.
Oracle and Salesforce integration in production
Bi-directional, real-time integration between Salesforce and Oracle EBS or Fusion, built on MuleSoft, APIs and Platform Events.
A single managed service
Oracle and Salesforce support run under one SLA, one account manager and one monthly report.
A dedicated Salesforce practice, not a side capability.
India-built delivery
A Salesforce centre of excellence in Hyderabad with certified admins, developers, architects, MuleSoft and DevOps engineers.
The people who scope it deliver it
Senior practitioners stay accountable from blueprint to go-live to managed support.
Built for life after go-live
Our managed services model is designed to take long-term ownership of an org, including ones we did not build.
Release management as standard
Spring, Summer and Winter releases assessed, tested in sandbox and rolled out in a controlled way.
Governed change
Nothing reaches production without testing, version control and approval, with an audit trail for every deployment.
One named account manager
One person who knows your org, your team and your priorities, not a rotating helpdesk queue.
The details, up front.
Can you take over a Salesforce org another partner implemented?
Yes. Taking over existing orgs is a large part of our work. We start with an assessment of the org, then stabilise it before taking on day-to-day support.
Do you only do support, or implementations too?
Both. We deliver new implementations, migrations and rollouts as professional services, and run orgs long term as managed services.
Which commercial models do you offer?
Fixed price for defined scope, time and materials for evolving programmes, and SLA-based managed services delivered offshore, onsite or as a hybrid.
How do you handle the three Salesforce releases each year?
Every release goes through impact assessment, sandbox testing and selective feature adoption before a controlled rollout, so updates do not break what you rely on.
Can you integrate Salesforce with Oracle EBS or Fusion?
Yes, and we have done it in production. Because we run Oracle and Salesforce practices in the same company, both sides of the integration sit with one team.
Can you help us use Einstein and Agentforce?
Yes. Many orgs pay for AI features they never switch on. We assess what fits your processes and adopt it as part of ongoing managed services.
Tell us where your Salesforce org stands.
Whether you are planning a new rollout, inheriting an org someone else built, or looking for ongoing support, share a few details and our Salesforce team will come back to you.