Protect Your IT Investment. Focus on Your Business.
24/7 SLA-backed Oracle managed services – onshore, offshore, and hybrid.
Enterprise systems are only as valuable as the team keeping them running. TECH ECS Managed Services gives you dedicated Oracle specialists embedded in your operations – so your teams focus on growth, not system uptime. This is not a helpdesk. This is a permanent Oracle team.
Why ECS AMS
The Case for Outsourcing Your Oracle Operations
THE PROBLEM
“Your Oracle team left – or was never deep enough for the environment you’re running.”
THE PROBLEM
“Your implementation partner handed over and moved on. The system is live but fragile.”
THE PROBLEM
“Oracle patches, upgrades, and regulatory compliance are consuming your internal IT team.”
TECH ECS SOLUTION
Our dedicated AMS team becomes your Oracle function – senior, certified, and available 24/7 without the overhead of permanent hires.
TECH ECS SOLUTION
We enter post go-live – no baggage, full context, and a structured Stabilise programme that makes the system safe within weeks.
TECH ECS SOLUTION
We own the full patch lifecycle – monitoring, testing, scheduling, and applying – so your team is freed for strategic work.
Engagement Models
How We Engage
Application Management
Oracle Fusion ERP
Oracle EBS
Kyriba
Salesforce CRM
Darwinbox
Technology Management
Oracle Database
Oracle OCI / Cloud
OS & Virtualisation
Network & Security
Middleware
HOW WE DELIVER
Three Ways to Engage
- Offshore - India ODC
Offshore Managed Services
- Cost-efficient · 24/7 · ODC-led
Our Hyderabad ODC delivers Oracle managed services for GCC, APAC, and US clients at 40–60% below typical onshore market rates – without sacrificing quality. Round-the-clock coverage from India timezone means your systems are monitored while you sleep.
BEST FOR
- Hybrid - Best of Both
Hybrid Managed Services
- Flexible · Customisable SLA · Onsite + Offshore
Senior onsite resource for governance, client management, and escalation. Offshore ODC team for 24/7 monitoring, routine operations, and specialist support. The most cost-effective model for most enterprise clients.
BEST FOR
- Onsite - Embedded Specialists
Onsite Managed Services
- Embedded · Location-based · India, UAE, GCC
Our consultants embedded at your location – operating as a seamless extension of your team. Suitable where on-site presence, security clearance, or direct system access is required.
BEST FOR
SLA & Governance
How We Govern and Report
Defined SLA's
Every engagement operates with defined response and resolution SLAs across P1, P2, P3, and P4 severity levels. SLA performance reported monthly.
Dedicated Account Manager
A named ECS account manager owns your relationship – not a rotating helpdesk agent. One person. Full accountability.
Monthly Reporting
Comprehensive monthly reports covering incident volumes, SLA adherence, patch status, and system health trends. No surprises.
Proactive Health Checks
Scheduled system health checks go beyond reactive support – identifying and resolving issues before they become incidents.
SLA & Governance
What a Long-Term ECS AMS Relationship Looks Like
- Phase 1 · Month 1-3
Stabilise
System assessment. Critical issues resolved. Patch baseline established. SLA governance activated.
- Phase 2 · Month 3-6
Optimise
Performance tuning. Workarounds eliminated. Monitoring enhanced. Team knowledge transfer.
- Phase 3 · Month 6-18
Transform
New modules enabled. Integrations extended. Cloud migration initiated. Analytics deployed.
- Phase 4 · Ongoing
Innovate
TECH ECS solutions deployed. AI/ML use cases identified. ECS operates as permanent Oracle function.
Our longest AMS relationships have grown from 2-3 consultants at contract start to 50+ dedicated team members over 5 years – as our scope expands with the customer’s trust.
Proof
Managed Services in Action
AMC - DB & OS Operations
24/7 managed Oracle DB and OS operations. Consistent SLA adherence throughout engagement.
AMC - Oracle EBS Application Support
EBS patch management, cloning, performance tuning, and critical issue resolution – 24/7.
AMC - Multi-Platform DB & WebLogic
Oracle DB and WebLogic managed across AIX, Linux, and Windows – single contract.
Software Industry - EBS Support
High-volume SaaS environment. Chronic incidents resolved. Recurring issues permanently eliminated.
Your Oracle Systems Deserve a Permanent Expert Team.
Stop managing Oracle support reactively. We give you proactive, SLA-backed, senior Oracle coverage – 24/7.