Posts in category: Services

In today’s competitive business landscape, choosing the right support and expertise is crucial for success. Managed services and Professional services offer slightly similar solutions, however, they are meant to address to different needs of a customer.

In this, we will explore the factors to consider when deciding between these services, helping you make an informed choice that aligns with your business goals. Let’s find the perfect fit to propel your business forward.

Managed Services VS Professional Services

Managed services refer to the outsourcing of specific business operations or responsibilities to a third-party service provider.

Professional services, on the other hand, refer to specialized expertise or consulting services provided by professionals with specific knowledge and skills.

Let’s dive in and uncover the contrasts between Managed services and Professional services.

The following distinctions can assist you in locating the best solution:

Managed Services vs Professional Services: How it works

Purpose

Managed: Outsourcing critical operational responsibilities.

Professonal: Providing specialized expertise and problem-solving skills on a certain domain.

Focus

Managed: Ongoing management and maintenance.

Professional: Project-based solutions and consulting.

Scope

Managed: A Continuous scope where the service provider is responsible for ongoing management and support, adapting to evolving needs.

Professional: A Set scope defined at the beginning of the engagement, focusing on delivering specialized expertise and recommendations within that defined scope.

Accountability

Managed: Responsible for business continuity by monitoring the performance, availability, and security of the systems they manage.

Professional: Accountable for delivering the expected outcomes, meeting project milestones, and providing the agreed-upon deliverables within the specified timeframe.

Expertise

Managed: Technical proficiency and operational knowledge

Professional: Subject matter expertise and industry-specific insights

Performance

Managed: Ongoing monitoring, maintenance, and support.

Professional: Customized solutions and process optimization.

Engagement(bfor acc)

Managed: Long term contractual engagement

Professional: Project-based engagement

Cost Structure

Managed: Predictable, budgeted operational expenses

Professional: Project-based fees or hourly rates

When it comes to Managed and Professional Services, businesses face various risks and challenges, including aligning expertise, fostering effective communication, and ensuring consistent service quality, all of which require careful navigation to achieve desired outcomes.

Risks and Challenges:

• Dependence on Service Provider: Managed services ensure clear communication and regular evaluation, while professional services promote active participation and knowledge transfer to reduce dependence.

• Compatibility and Integration Issues: Managed services specialize in technology integration, while professional services address compatibility challenges during project implementation.

• Scope Management: Managed services use SLAs and regular communication, while professional services provide clear scoping and milestone reviews.

• Budget and Cost Management: Managed services offer predictable pricing, while professional services focus on efficiency to reduce long-term costs.

• Resistance to Organizational Change: Managed services provide training and user adoption assistance, while professional services address resistance through guidance and clear communication.

• Keeping Up with Customer Expectations: Managed services ensure system performance and updates, while professional services help understand customer expectations and recommend improvements.

• Planning for Ongoing Demand: Managed services offer scalability options, and professional services provide guidance on planning for growth and changing demands.

Finding the Right Provider:

Selecting the ideal provider of professional and managed services is a crucial decision for businesses, as it directly impacts their ability to leverage specialized expertise and seamlessly integrate tailored solutions into their operations.

• Consult Reliable Research Organizations
• Make Contact with Industry Experts
• Determine Your Organization’s Requirements
• Identify the Key PSA or MSP Features
• Understand the Most Effective Practices for Implementation and Adoption

What is ECS’s role in Managed Services and Professional Services?

ECS, a global IT Consulting company has an extensive portfolio covering Managed Services, Professional Services and Outsourcing.

Our domain expertise spans across verticals such as Oracle, Salesforce, Microsoft and Infrastructure.

Our Centre of Excellence (CoE) combined with bespoke PMO capabilities can assist in Strategic Consulting, Advisory, Project Management. Our services can help you plan, govern, execute, and continuously increase your User adoption thus optimizing your IT spend.

ECS Value Add lies at our Flexible pricing model that can be altered to your Business needs and IT Budgets. While we work on fixed cost model, we can also support efforts-based billing as the need may be.

ECS Professional Service Offerings:

• Cloud Adoption and Migration
• Oracle ERP Implementation and Rollouts; Version Upgrades
• Oracle Database Installation and Upgrade
• Disaster Recovery Setup
• Change Requests, Customizations and Bolt-on Solutions
• .NET Application Development
• 3rd party Integrations
• Salesforce CRM Customizations
• Reports and Dashboard Building

ECS Managed Service Offerings:

• Oracle Cloud Applications: ERP, HCM, SCM, Financials, EPM, CX and Taleo
• Oracle Enterprise Applications: EBS, JDEdwards, Flexcube
• Oracle Infrastructure: Database, Apex, Linux, Middleware, Engineered Systems
• ·Salesforce: Salesforce Commerce, Pardot, Lightning
• Microsoft Applications: Microsoft .NET, SharePoint, SQL DB
• Others: SAP, IBM IIB, Custom Integrations & Bolt-on Solutions for Oracle EBS

Have you ever wondered how businesses can effortlessly connect with their users across the globe while efficiently managing their data and applications? This is where Cloud Computing comes into picture. As remote work and global outreach becomes the norm, the demand for cloud services skyrockets, offering seamless access to crucial resources from anywhere. In navigating the landscape of hybrid and remote workforces, service providers now explore a spectrum of cloud solutions – from IaaS, PaaS, and SaaS – unlocking a myriad of possibilities for streamlined operations and cost-effective strategies.

1.     Infrastructure as a Service (IaaS)

• IaaS Concept:

•   Businesses can use virtual computers and storage accessible over the internet.

•   Resembles renting a computer and storage space in a data center.

•   Similar to leasing a car that can be driven without owning it permanently.

• IaaS Providers:

•   Oracle and Microsoft are providers of Infrastructure as a Service.

• Oracle IaaS Products: Oracle Cloud Infrastructure (OCI), Oracle Compute, Oracle Storage, and Oracle Networking services

• Microsoft IaaS Products: Azure Virtual Machines, Azure Blob Storage, and Azure Networking services (e.g., Azure Virtual Network)

2.     Platform as a Service (PaaS)

• PaaS Concept:

•   Developers have access to resources, such as Database, needed to create and run application software.

•   Developers are provided with tools to operate business functions without the concern of having to build or maintain the tool.

•   Resembles using a taxi, where you tell the driver where you want to go and take the back seat.

•     PaaS Providers:

•   Oracle and Microsoft are key Cloud platform providers in the market.

• Oracle PaaS Products: Oracle Cloud Platform, Oracle Application Container Cloud, Oracle Integration Cloud, and Oracle Blockchain Platform

• Microsoft PaaS Products: Azure App Service, Azure SQL Database (PaaS offering), Azure Logic Apps, and Azure Functions

• Salesforce PaaS Products: Salesforce Lightning Platform, Salesforce App Cloud, MuleSoft (now part of Salesforce), and Heroku

3.     Software as a Service (SaaS)

• SaaS Concept:

•   Offers pre-built software solutions for diverse tasks.

•   Utilizing software over the internet without the need for local installation.

•   All updates and maintenance are handled by the SaaS provider.

•   Users are relieved from the responsibility of managing software updates.

•   Resembles riding a bus, where the bus already has predefined routes and the ride is shared with other passengers.

• SaaS Providers:

•   Oracle, Microsoft, and Salesforce are prominent SaaS providers.

• Oracle SaaS Products: Oracle Cloud Applications (e.g., Oracle ERP Cloud, Oracle HCM Cloud), Oracle Customer Experience (CX) Cloud, and Oracle Human Capital Management (HCM) Cloud

• Microsoft SaaS Products: Microsoft 365 (Includes Office 365, Teams, SharePoint), and Dynamics 365 (e.g., Dynamics 365 Sales, Dynamics 365 Finance)

• Salesforce SaaS Products: Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Marketing Cloud, and Salesforce Commerce Cloud

Today, we delve into the dynamic landscape of IT Managed Services and Cloud Adoption in the GCC countries, backed by concrete statistics that underscore the evolving technological narrative.

Introduction

The GCC region, encompassing economic powerhouses such as Saudi Arabia, the United Arab Emirates (UAE), Qatar, Kuwait, Bahrain, and Oman, has emerged as a crucible for innovation in recent years. Fueled by a confluence of factors including a robust economy, visionary leadership, and a burgeoning tech-savvy population, the GCC has become a hotbed for growth in the IT sector. At the heart of this expansion is the relentless adoption of cloud technologies and the pursuit of digital transformation initiatives. The GCC countries’ strategic investments in technology infrastructure and a supportive regulatory environment have paved the way for remarkable developments in the IT sector.

Statistics

According to a report by Market Research Future, the GCC Cloud Computing market, valued at $5.65 billion in 2020, is projected to grow at a commendable CAGR of 14.3% from 2021 to 2028, highlighting the region’s commitment to embracing cutting-edge technologies.

1. IT Managed Services Trends:

Elevating Operational Resilience! Recent studies reveal a compelling 55% reduction in IT-related downtime for businesses leveraging Managed Services in GCC countries. This strategic shift not only fortifies system stability but significantly augments overall operational continuity.

2. Cloud Adoption in GCC Countries:

Over 70% of businesses in these countries have migrated a significant portion of their operations to the cloud. This robust adoption ensures heightened data accessibility and fortified security frameworks.

3. Strategic Imperatives:

Strategic alignment yields tangible benefits – a 35% surge in overall operational efficiency and a notable 45% improvement in interdepartmental collaboration. Beyond technology, it’s about cultivating an environment conducive to heightened workflow efficacy.

4. Implementation Strategies:

For those poised for advancement, initiation begins with an exploration of Managed Services to mitigate technological disruptions. Subsequently, orchestrating a seamless transition to the cloud fosters real-time collaboration and secure data storage. These measures, as evidenced by numerical insights, constitute a transformative imperative.

Conclusion

The GCC region is undergoing a Dynamic Transformation in IT Managed Services landscape, with cloud adoption emerging as a pivotal force driving transformation initiatives. To assist Organizations in adopting these trends, ECS offers comprehensive Managed Services Offerings across Oracle (EBS & Fusion) and Salesforce domains.

Today, we delve into the dynamic landscape of IT Managed Services and Cloud Adoption in the GCC countries, backed by concrete statistics that underscore the evolving technological narrative.

Introduction

The GCC region, encompassing economic powerhouses such as Saudi Arabia, the United Arab Emirates (UAE), Qatar, Kuwait, Bahrain, and Oman, has emerged as a crucible for innovation in recent years. Fueled by a confluence of factors including a robust economy, visionary leadership, and a burgeoning tech-savvy population, the GCC has become a hotbed for growth in the IT sector. At the heart of this expansion is the relentless adoption of cloud technologies and the pursuit of digital transformation initiatives. The GCC countries’ strategic investments in technology infrastructure and a supportive regulatory environment have paved the way for remarkable developments in the IT sector.

Statistics

According to a report by Market Research Future, the GCC cloud computing market, valued at $5.65 billion in 2020, is projected to grow at a commendable CAGR of 14.3% from 2021 to 2028, highlighting the region’s commitment to embracing cutting-edge technologies.

1. IT Managed Services Trends:

Elevating Operational Resilience! Recent studies reveal a compelling 55% reduction in IT-related downtime for businesses leveraging Managed Services in GCC countries. This strategic shift not only fortifies system stability but significantly augments overall operational continuity.

2. Cloud Adoption in GCC Countries:

Over 70% of businesses in these countries have migrated a significant portion of their operations to the cloud. This robust adoption ensures heightened data accessibility and fortified security frameworks.

3. Strategic Imperatives:

Strategic alignment yields tangible benefits – a 35% surge in overall operational efficiency and a notable 45% improvement in interdepartmental collaboration. Beyond technology, it’s about cultivating an environment conducive to heightened workflow efficacy.

4. Implementation Strategies:

For those poised for advancement, initiation begins with an exploration of Managed Services to mitigate technological disruptions. Subsequently, orchestrating a seamless transition to the cloud fosters real-time collaboration and secure data storage. These measures, as evidenced by numerical insights, constitute a transformative imperative.

Conclusion

The GCC region is undergoing a Dynamic Transformation in IT Managed Services landscape, with cloud adoption emerging as a pivotal force driving transformation initiatives. To assist Organizations in adopting these trends, ECS offers comprehensive Managed Services Offerings across Oracle (EBS & Fusion) and Salesforce domains. For more details on our Services, check here.

In today’s business landscape, selecting the right approach to optimise operations is crucial. When considering managed services or outsourcing, it’s essential to understand their distinctions.

This guide will explore the factors to consider, empowering you to make an informed choice that aligns with your business needs. Let’s discover the ideal solution to drive your business forward.

WHAT ARE OUTSOURCING AND MANAGED SERVICES?

Outsourcing means hiring someone from outside the company to do certain tasks or jobs. It’s usually for specific things and focuses on saving money. Managed services, on the other hand, involve hiring someone to take care of a whole area of the company’s operations. It’s a long term partnership where the service provider actively manages and supports that area.

WHICH OPTION IS RIGHT FOR YOUR BUSINESS?

Managed Services and Outsourcing are the key considerations for optimising your business operations. While they share many similarities, there are distinct differences between the two approaches. We’ll explore these differences, helping you make an informed decision to suit your needs.

MANAGED SERVICES

• SCOPE – Ongoing management and maintenance of specific functions
• APPROACH – Proactive, focusing on prevention and continuous improvement
• FOCUS – On core business functions
• RELATIONSHIP – Long-term partnership

OUTSOURCING SERVICES

• SCOPE – Contracting out specific tasks or functions
• APPROACH – Reactive, performing assigned tasks based on client instructions
• FOCUS – On core competencies
• RELATIONSHIP – Project-based or short-term engagement

WHAT SERVICES DOES ECS OFFER?

ECS, a global IT consulting company has an extensive covering Managed services, Professional services and Outsourcing. – Our domain expertise pans across verticals such as Oracle, Salesforce, Microsoft and Infrastructure. – With a head count of over 200, our Centre of Excellence (CoE) based in Hyderabad, India can cater to clients all across the globe mainly EMEA, APAC, USCAN. – We provide 100% customisable and flexible solutions on our Managed Services Offerings. You can choose the support model that suits you the best- OFFSHORE, ONSITE or a mix of both. The entire team can be tailored to your needs (Resource Mix, Skill Mix, Duration) the way you need it. Do reach out to know more about our Value Adds provided at no extra cost.

ECS MANAGED SERVICES

INFRASTRUCTURE – ORACLE & MICROSOFT, DATABASE, APEX & LINUX, MIDDLEWARE, ENGINEERED SYSTEMS

ORACLE – ERP, HCM & SCM, FINANCIALS, EPM, CX & TALEO, EBS, JDEDWARDS, FLEXCUBE

MICROSOFT – MICROSOFT .NET, SHAREPOINT

SALESFORCE – SALESFORCE COMMERCE, PARDOT, LIGHTNING